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Shipping and Returns


SHIPPING IS FREE OF CHARGE WORLD WIDE.

(please see below for more details)

 

CURRENT DELIVERY TIMES

AUSTRALIA:  1-3 days

INTERNATIONAL: 7-10 days

This indicates the average time we are currently taking to fulfil orders. They are only an estimate as high sales volumes, public holidays and weekends may affect delivery times. All orders are processed at our store in Claremont within two business days, (excluding delivery time). We operate business hours Monday to Friday with the exception of Australian Public Holidays. All goods require a signature upon delivery, and couriers usually operate between 8am and 5pm on business days. We recommend that you specify a daytime delivery address when ordering, for example, your work address. Once the order has left our warehouse, redirecting a package will incur a delay in the delivery of your item.

 

AUSTRALIAN ORDERS

AUSTRALIAN orders are shipped overnight to most areas. A same day courier can be organised at the purchaser’s expense (applies to central areas only). Please call us on 0411 855 501 to arrange and note this is subject to stock availability. We are able to deliver to a PO Box address within Australia only.

 

INTERNATIONAL ORDERS

Your order will usually take between 3-7 days to reach you, excluding delays due to customs. We are unable to delivery to PO Box addresses internationally. Orders to countries outside Australia may be subject to import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package. If an item is held for 5 days at customs or with the delivery provider with no response from the recipient it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.

 

 

RETURNS, EXCHANGES AND REFUNDS 

We accept returns or exchanges within 14 days of the dispatch of your order. After 14 days we cannot accept any returns or exchanges. If you do wish to return or exchange an item you must email admin@gyptian.com.au to obtain approval, and check availability of items for exchange. The cost of returning an item for refund or exchange as at the buyer’s expense, unless the product is faulty, and the item must be unused, with swing tags still attached in the protection bag. Items lost in transit will not be compensated for. Gyptian is not able to refund customs duties and taxes on orders shipped outside Australia. However, you may be able to recover these by contacting your local customs bureau directly.

 

GYPTIAN JEWELLERY

Pendants, bracelets, rings and pins are eligible for exchange as per the above terms. We cannot accept returns on earring studs due to hygiene standards. 

 

QUALITY GUARANTEE

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Please refer to our care instructions for tips on how to adequately look after your bag and/or jewellery. Faulty items will be exchanged for the same type of product in the same size, subject to availability. Refunds for faulty items will be made within the 14-day period following our receipt and assessment of the goods.